CANCELLATION POLICY

Best Available Rate (BAR): When you book a standard flex rate, we will ask you for a credit/debit card number to secure your reservation only. No payment will be taken from your card and you will pay for your room on departure at the hotel. All guests must present a payment card on arrival in their name. (You can cancel your flex rate booking up to 72 hours prior to arrival without penalty. If you fail to arrive or you cancel your reservation after 72 hours prior to your arrival, you will be charged for your first night’s accommodation.)

Advanced purchase saver rate: When you book a standard advanced purchase rate, we will take full prepayment from your debit/credit card at the time of booking. The advanced purchase saver rate is non-refundable and cannot be transferred to an alternative date or name.

Promotional offers and packages: When you book a promotional package, including seasonal promotions, you will be asked for full pre-payment unless stated otherwise. When you book a golf package, you will be asked for a 25% non-refundable deposit at the time of the booking. The balance is payable at the hotel on arrival or in the event of cancellation or non-arrival. All promotional packages are non-refundable and non-transferable. We reserve the right to withdraw any offer at any such time.

Gift Vouchers: All gift vouchers are non-refundable, non-transferable. and cannot be exchanged for cash. Vouchers have an expiry of 6 months from the date of purchase and will not be redeemable after this expiry date, displayed on the voucher.